Delivery Information
UK ORDERS
All goods delivered in the UK are dispatched Monday - Friday (excl Bank Holidays).
Delivery charge is £4.40 or free for orders of £25 or more. We aim to dispatch orders within 1 working day although during extremely busy periods, it may take an extra day or so to despatch your order.
Wool colours are depicted using the colour, code and an image. Please note that due to screen resolutions the colour may appear slightly different to the actual colour.
Returns Policy
CANCELLATION POLICY
You have the right to cancel any goods ordered prior to despatch. A full refund will be given.
RETURNS POLICY
If you experience any problems with any of our goods, please contact us by calling 01933 680119 or emailing julie@joolswoolsandfabrics.co.uk. Should any goods you receive from us prove to be faulty, we will arrange for a replacement or refund - whichever you prefer.
Should you decide to return any goods which are not faulty, please ensure you return them to us within 14 days. We will arrange for a credit/exchange of the cost of the goods, providing the items are unused, unopened and in a saleable condition. We will not be able to cover the cost of returning the goods to us.
When returning goods please include your invoice or email confirmation so that we can identify who the parcel is from.
Please email or call us before returning items so that we know whether you require a Credit or replacement goods.
Please note that patterns, books, cut trims and cut fabrics are non-refundable.
Please post your parcel to the following address:
Jools Wools and Fabrics. 27 Wellingborough Road, Finedon, Northamptonshire, NN9 5JT
If you have asked for a credit, we will process this as soon as possible, providing the items are unused, unopened and in a saleable condition.
If you have asked for an exchange, we will despatch the replacement items that you have requested within one working day providing that the returned items are in a saleable condition. If your replacement items are of a different value we will contact you to arrange the payment balance.
Workshop Cancellation Policy
Workshop Booking & Cancellation Policy
Booking Your Place
A non-refundable deposit is required to secure your place on the workshop.
The remaining balance must be paid no later than date stated on workshop advert. We will send a reminder before the balance is due.
Payment
• Your booking is only confirmed once the deposit has been received.
• If the remaining balance is not paid by the due date, we reserve the right to cancel your booking and retain your deposit.
Cancellations
• More than 14 days before the workshop: Your remaining balance (if paid) will be refunded. The deposit is non-refundable.
• Within 14 days of the workshop: No refunds will be given, as materials and preparation will already have been arranged.
• If you have only paid the deposit and cancel within 14 days, you may still be liable for the outstanding balance, as your place has been reserved and costs incur
Transferring Your Place
If you are unable to attend, you may transfer your booking to someone else at no additional charge. Please notify us of the new attendee’s details before the workshop.
If We Cancel
If we need to cancel or postpone a workshop, you will be offered either:
• A full refund of any payments made (including your deposit), or
• A transfer to a future workshop date.
Exceptional Circumstances
We understand emergencies happen. Any exceptions to this policy are entirely at our discretion and do not affect your statutory rights.